General
Whilst we have taken all reasonable care to ensure that the
information contained within these pages is accurate and current, we do not accept
any liability for errors or omissions. We reserve the right to add, amend or delete
information from this site at any time. You are advised to contact us for verification
should you wish to rely on any information.
Privacy statement
Cycle Solutions values your privacy, and therefore do not disclose information to third parties. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We collect information about you for two reasons: firstly, to process your order and
secondly, to provide you with the best possible service.
The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing us. If you find any inaccuracies we will delete
or correct it promptly.
The personal information that we hold will be held securely in accordance with
our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area)
we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Cookies are used on the shopping site only to keep track of the contents of your shopping cart once you have selected an item, and to store delivery addresses when you register. There is an option to store a cookie on your PC/ MAC when you first register. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
When you pay for goods your details are passed through our payment service provider system purely for payment processing and anti-fraud purposes, for your protection.
We will not e-mail you in the future unless you have given us your consent. If you wish to be deleted from our mailing list at any time please follow the unsubscribe link at the bottom of the email.
If you have any questions/comments about privacy, you should email
us. Webmaster@cyclesolutions.co.uk
Distance Selling
Under the Distance Selling regulations, you have the right to cancel your order within 7 days,
starting from the day after you receive the goods.
Item/s must be returned in the original packaging, unused and unopened within 7
days of notification to cancel. The goods are to be returned at the customer's expense.
Proof of postage will be required as Wheelies Direct or Cycle Solutions are unable to accept liability
for loss or damage whilst in transit back to us.
Your refund will be done with 30 days of receipt of returned goods .
All items must be returned in the same condition
as received, together with the original box and packaging in an undamaged and reusable
condition.
Refunds will not be done until the goods are received and inspected.
Customer Discount Code Offers ("Discounts")
Where you use a valid promotional code we have issued in conjunction with your purchase, the following
additional terms and conditions apply:
- Discounts will only be available on order values
over the amount stated in the offer.
- Discounts are only valid until the date published.
- Discounts only redeemable when you login or have your scheme discount code.
- Only one Discount may be used per customer per transaction.
- We reserve the right to end any Discounts at any time including prior to the advertised end date without notice.
- In some cases we are not able to discount the products offered by certain brands and manufacturers (for example, Specialized). We are sorry but in such cases we have to stick to the full retail price. If you have any questions relating to such products please contact our team on 0845 2799970.
IMPORTANT: We try very hard to ensure that all information on this site is accurate.
However, just occasionally, an error can occur. If we discover an error in the price
or description of a product you have ordered, we may cancel your order at any time
up to the point we send the product(s) to you. We will contact you where we become
aware of an error and ask you whether you wish to continue with your order at the
correct price or cancel it. If we do cancel your order you will receive a full refund
of any charges paid in advance.
IMPORTANT – USE OF YOUR OWN INFORMATION
By submitting this form you agree to us disclosing it and the information in it to
Wheelies Direct Cycle Solutions Ltd. You also agree to Wheelies Direct Cycle Solutions
Ltd using and sharing your information in the following ways. Wheelies Direct Cycle Solutions
Ltd will use your information in connection with the administration of our Cycle Solutions Scheme
and the supply of cycle equipment under it. Wheelies Direct Cycle Solutions may disclose your
information: 1) where it is required to or allowed to do so by law; 2) to us: 3) to a lease
provider, where one is used; 4)to the manufacturer or other person who supplies the equipment
and to the provider of any maintenance or support services in relation to it. You have a right
to receive details of certain information. Wheelies Direct Cycle Solutions may wish to contact
you from time to time with information about products and services that it or other business
may offer.
Customer Care
Our dedicated team takes pride in providing the best service available and in offering you excellent customer service.
Our customer care department is available Monday - Friday
between 8:00am and 8:00pm on 0845 279 9970.