Orders & Delivery - Cycle Solutions

Orders and Delivery

How do I place my order?

1.Online:-Once you have found the item(s) you require simply add them into your shopping basket and proceed to our easy to use checkout.

2.Telephone:-Our dedicated team are available Monday to Friday 8:00am - 8:00pm and Saturday 9:00am -1:00pm to take your order on 0845 2799970

3.Post:-We accept payment by cheque or postal orders to the address below. For security reasons Wheelies Direct Cycle Solutions Ltd ask that no credit card details are sent in the post.

Wheelies Direct Cycle Solutions Ltd

The Kingsway

Swansea West Industrial Park

Swansea

SA5 4DL

What are the delivery costs?

Standard delivery to most mainland UK addresses is free. Standard delivery is normally 2-5 working days
Next working day delivery is £10.00. (For orders placed on a weekday before noon, UK Mainland only.)
Next working day morning delivery is £17.50 (For orders placed on a weekday before noon, UK Mainland only.)
Exceptions to Free Delivery are: Northern Ireland £15.00, Scottish Highlands £7.50, Scottish Islands £20.00, Channel Islands £20.00, Isle of Man £5.00, Isle of Wight £20.00, Jersey £20.00, Guernsey £20.00. Deliveries to these regions will take around 7 days, next day delivery is not available.
Deliveries to the following Scottish Postcodes are excluded from free shipping: IV3-40, KW1-14, PA20-40, PH19-40, PH60. Delivery to these postcodes will be £7.50.
Please note: smaller items may still be shipped free, please contact us to enquire.

What guarantees do you provide?

Thanks to the Distance Selling Regulations you can buy in confidence knowing that you have the same if not better guarantees than if you were to purchase from a retail store. For example, you have the right to cancel your order within 7 days, starting from the day after you receive the goods. All products are sourced from official UK importers and covered by manufacturers warranty.

When will my order arrive?

We always aim to despatch your goods with 24 hours of receipt of your order. If due to availability this is not possible we will contact you to keep you informed.

How will my cycle purchase arrive?

We pride ourselves on going that extra step to ensure you will be satisfied with your cycle, that is why Wheelies Direct Cycle Solutions Ltd have boxes tailor made.

Will my cycle be a flat pack?

All cycles supplied are fully built and made ready to ride by CyTech-NVQ qualified technicians before the pedals are removed and the handlebars turned in order to repackage.

When will my card be charged?

Your card will be charged on the day of despatch. If for any reason part orders are despatched you will only be charged for the goods on that consignment.

Please note that if you pay via PayPal your payment is taken instantly. It is not possible to delay PayPal payments and you may therefore pay before despatch takes place.

I am not happy with a product/service. How do I make a complaint?

We pride ourselves on customer satisfaction and will try to rectify any problems you may have. You can email us at info@cyclesolutions.co.uk or write to the above address. We will acknowledge receipt and set about resolving the situation immediately.