Privacy Policy

Cycle Solutions are committed to being transparent when it comes to the collection and use of your data. We appreciate the trust that our customers have in us to use their information carefully, sensitively and only for the purposes of providing our service to them.

Any personal information collected is controlled by Cycle Solutions (Cycle to Work) Ltd and the only information we share is to the services required to fulfil our service agreement to our customers.

What information do we collect?

We only request information when a customer places an order or enquiry with us so that we can complete the request in a professional and timely manner.

This information includes:

  • Name
  • Telephone Number
  • Email
  • Postal/Billing Address & Postcode
  • Credit/debit card details*
  • Payroll or Employee Number (For Cycle to Work orders only)
  • Tax rate (For Cycle to Work orders only)
  • National Insurance Number (For Cycle to Work orders only)

* Payment card details are only [temporarily] recorded to process telephone orders, online (website) orders are processed using a secure server and no card details are handled or stored by us.

The data outlined above is essential to completing your order used for that purpose only. The Cycle to Work specific information is requested to allow your scheme administrator to identify you as an employee and to approve your order.

We also offer our customers optional inclusion into our marketing communications where we request clear consent to be included. This permission can be changed at any time by the customer through an unsubscribe link included in every email.

How do we gather information?

The information that we use is obtained through 3 ways.

  1. Information given to us
    Information is received and stored when a user buys a product, enquires, participates in competitions run by the Cycle Solutions or communicates with our ordering or customer service team both online & offline.
  2. Automatic Information collected
    Our website may automatically collect anonymous technical information about a user such as their IP address, browsing device and software version as well as geographical information and pages visited on our website.
  3. Information from third parties
    On rare occasions information may be given to us by a third party such as when a Cycle to Work order is placed through a local bike shop or third-party benefits platforms. In these instances, the data received will only be used for that single unique purpose.

How do we use your information?

All information the we obtain is held in strict accordance with the latest Data regulation laws. We use your data to fulfil orders to the highest standard which can include:

Fulfilling the ordering process from enquiry to receipt of product, including necessary essential data sharing with couriers & payment gateways (if required).

To allow us to provide you with customer service and marketing. In the event of a customer service requirement (e.g. a product recall) we may contact you after the fulfilment of your order. Alternatively, if you have consented to being contacted with further relevant offers and promotions tailored to you.

How secure is your information?

We control your data in the strictest confidence. We only share selected data outside of our company to external services that are required to complete your order.

All information transmitted to our website is done so via HTTPS and stored within a secure environment.

Access to your information

We aim to be as transparent as possible for our customers who have the right, at any time, to request a copy of the information that we hold about them. If you would like a copy of your personal data or would like to request any data removed or corrected, please email your request to There may be a small charge for this service.

Other Websites

This privacy policy refers to this website only. We will occasionally include links to external websites where their unique privacy policy will apply.


We may use technology to track the patterns of behaviour of visitors to our site. Information is not used to identify individuals but is collected to provide us with an understanding how our site is being used. This can include using a "cookie" which would be stored on your browser. Cookies are devices that identify your computer to our server and personalise the site for your use. A cookie will not provide us with any personal information about you. You can amend your browser settings to prevent cookies, but this will affect your use of this site.

Changes to this Policy

This policy is under regular review and updated when appropriate.

This policy was last updated on 13.04.18

How to contact us

If you have any questions about the information contained within this policy, please email