Privacy Policy

Cycle Solutions values your privacy, and therefore do not disclose information to third parties unless legally required to do so. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best possible service.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details*

* Payment card details are only [temporarily] recorded to process telephone orders, online (website) orders are processed using a secure server and no card details are handled or stored by us.

We will never collect sensitive information about you unless you choose to provide this to us. Any such information will only be used for the purpose it has been provided for.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. Information is not used to identify individuals, but is collected to provide us with an understanding how our site is being used. This can include using a "cookie" which would be stored on your browser. Cookies are devices that identify your computer to our server and personalise the site for your use. A cookie will not provide us with any personal information about you. You can amend your browser settings to prevent cookies, but this will affect your use of this site.

We will not e-mail you in the future unless you have given us your consent. If you wish to be deleted from our mailing list at any time please follow the unsubscribe link at the bottom of the email.

If you would like more information, or have any questions/comments about privacy, please contact us:

By phone on 0330 100 2480

By post:
Data Controller
Cycle Solutions (Cycle to Work) Ltd
Swansea West Industrial Park
Swansea SA4 5DH

or email: