6 Europa WayFforestfach Swansea SA5 4AJ

The new Surge is a revelation and we urge you to try one. E-bikes can be a devisive topic, but once you are bitten by the bug they are hard to resist.

Orange Surge Factory 27.5 inch 2019 Electric MTB - Sterling Silver

£7,900.00
£79.00Customer Rewards points earned with this item
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Description

Season : 2019

Code : B19SRGFACSTSI

Weight : 0KG

The Surge is the next phase in the evolution of our E.P.O. program. At Orange Bikes it's all about the ride, and we've made substantial improvements to our e-bike chassis which deliver the most engaging trail feel, The 170mm travel Surge will take on the biggest terrain, and is not shy when is comes to sending those gaps. Excelling where the uplift doesn't go. Some of the best trails lie beyond where your lift pass takes you – enter the Surge. Big adventures and an e-bike with big ideas, way above the lift station. Fast and sure footed, the stability in the Surge's geometry will give you confidence on any trail. 
 
CONSTRUCTION:
Something that was painstakingly pored over was the suspension characteristic of the new Alpine 6, with everything we gained from that bike we wanted it to translate across into the Surge. Revisions have been made to the shock mounts to accommodate the new metric rear shock (230x65) and the increase in travel from 160 to 165mm, we have also focussed on increasing the amount of progression in the system which has seen a substantial increase, reduced the bike's anti-squat value and decreased the amount of pedal kickback in the system.
 
The Surge’s revised construction and shape is one of the biggest leaps forward over its predecessor, revisions to the front triangle in both construction and tubing profile have helped improve the bike's stiffness while still remaining compliant enough that the bike isn’t harsh, the new down tube is substantially slimmer and has a much more organic profile that the one that went before it.
 
While the rear swingarm has taken cues from our 327 DH bike in its profile, this has been done to help deal with the large amounts of torque being produced by the motor, the additional overall weight of the bike and the fact that this bike acts like your own personal uplift vehicle where descents are the order of the day.
 
The final piece of the puzzle was to have a battery that was easily removable. Hearing of riders doing “double battery rides” is very much a reality and we wanted a system that allowed this to happen as easily as possible. The battery is now removable with the use of just a key, so there are no more bolts to undo and it should take a matter of seconds to swap. Second batteries will be available from Orange and will come with the protective cover as standard.
 
THE DRIVE UNIT:
We've chosen to work with Shimano, using the E8000 pedal assist system. The features it offers work extremely well for us.
Due to the size of the drive unit, no change to bike geometry is necessary. The E-bike you see here is the exact same geometry as our Alpine 6 model.
 
The power is delivered when the rider starts pedalling. We've found with the Shimano E8000 unit the power is smooth and controllable, even in boost mode. This is crucial on the technical terrain we love to ride. 
 
Unlike other drive units on the market, the Shimano E8000 crankset has the same Q-factor as the human powered cranks you are used to, this means no awkward changes to your pedalling position. This drive unit also has a zero-drag feature, so as you surge past the assisted power, often into descents, all of your pedal input goes into the drive, rather than dragging the motor's "gearbox". This gives a really responsive feel, when you're hitting those high-velocity descents. You soon forget you're riding an E-bike until the assist kicks in again to help power you up the next climb.  
 
PEDAL ASSIST MODES:
  • All three support modes will assist until 16mph.
  • ECO - Riding support while enabling maximum range
  • TRAIL - Gradual support for encouraging sportive riding
  • BOOST - Full support for maximum boost and uncompromised climbing
  • WALK ASSIST - As additional mode, walk assist can be easily enabled with the assist switch
 
COMPACT CONCEPT:
  • Short chainstays (shorter chainstay length ensuring better manoeuvrability)
  • Narrow Q-factor of 177mm (compact and lightweight design for better handling with same Q-factor as current Shimano XT)
 
PERFORMANCE:
  • Maximum power: 500 W
  • Nominal power: 250 W
  • Maximum torque: 70 Nm
 
WEIGHT OF DRIVE UNIT:
  • Under 3 kg
 
LI-ION BATTERY:
  • Integrated version (504Wh)
  • Charging: 80% after 2,5 hrs / 5 hrs from 0 to 100%
  • Battery life: 1,000 cycles
    Technical Information
    • Frame: 6061-T6 Monocoque UK Formed Custom Aluminium Tubing. Wheel Size: 27.5. Rear wheel travel: 165.
    • Swingarm: SRAM Maxle Ultimate (Boost 148 Hub) 
    • Rear Shock: Fox Float X2 Factory 230x65 
    • Headset: Hope 49mm Black 
    • Forks: Fox Factory 36 Float 170mm 27.5 (black) 
    • Shifters: Shimano XT Di2 
    • Cassette: Shimano XT 11-46t 
    • Chain Device: Shimano CDE80 
    • Bottom Bracket: Shimano E8000 DU Integrated 
    • Chainset: Shimano E8050 34t Ring 
    • Rear Mech: Shimano XT Di2 Shadow Plus 11spd 
    • Chain: Shimano HG-X 11 
    • Wheelset: Stans Flow Mk3 (Silver) + Hope Pro 4 (Black) 27 
    • Tyres: Maxxis Minion DHF 2.5 3c EXO TR / DHR II 2.4 EXO T  
    • Brakes: Shimano Saint 203/203 
    • Seatpost: Fox Factory Transfer 150mm Kashima 
    • Seat Clamp: Hope Bolted Black 
    • Stem: Hope M35 x 35mm Black 
    • Saddle: SDG Radar Cromo Rail Black/Black 
    • Handlebars: Renthal Fat Bar 800mm M35 
    • Grips: Strange 130 Single Lock-On Black 
    • Control Switches: Shimano E6000 
    • Drive Display: Shimano E8000 Cycle Computer 
    • Battery: E8020 504wh Integrated battery 
    • Drive Unit: Shimano E8000
    Sizing Information
    Need some help?

    We've tried to give you as much information as possible but if there's something missing that you need to know, you can get in touch with us below.

    info@cyclesolutions.co.uk

    View Our FAQ's for more help
    Delivery

    How do I place my order?

    1. Online:- Once you have found the item(s) you require simply add them into your shopping basket and proceed to our easy to use checkout.
    2. Telephone:- Our dedicated team are available Monday to Friday 8:30am - 6:30pm and Saturday 9:00am -1:00pm to take your order on 0330 100 2480 (free from most mobiles).

    What are the delivery costs?

    Standard delivery is completely free to most mainland UK addresses for orders of a value of £15 or more. Standard delivery is normally 2-5 working days.

    Please refer to the table below for detailed pricing information for the regions that we cover.

    What guarantees do you provide?

    Thanks to the Distance Selling Regulations you can buy in confidence knowing that you have the same if not better guarantees than if you were to purchase from a retail store. For example, you have the right to cancel your order within 14 days, starting from the day after you receive the goods. All products are sourced from official UK importers and covered by manufacturers warranty. If you do need to send items back to us please make sure that you retain proof of postage in the event that it is needed.

    Please note item/s must be returned in the original packaging, unused, unopened and in a resaleable condition within 14-days of notification to cancel.

    When will my order arrive?

    We always aim to despatch your goods within 24 hours of receipt of your order (for Cycle to Work orders this is within 24 hours of Hire Agreement approval from your employer). If due to availability this is not possible we will contact you to keep you informed.

    How will my cycle purchase arrive?

    We pride ourselves on going that extra step to ensure you will be satisfied with your cycle, that is why Cycle Solutions (Cycle to Work) Ltd have boxes tailor-made.

    Will my cycle be a flat pack?

    All cycles supplied are fully built and made ready to ride by CyTech-NVQ qualified technicians before the pedals are removed and the handlebars turned in order to repackage.

    I am not happy with a product/service. How do I make a complaint?

    We pride ourselves on customer satisfaction and will try to rectify any problems you may have. You can email us at info@cyclesolutions.co.uk or write to us at Cycle Solutions, 6 Europa Way, Fforestfach, Swansea, SA5 4AJ. We will acknowledge receipt and set about resolving the situation immediately.

    View our full delivery information

    Returns

    Warranty

    Cycle Solutions offer a full 18-month warranty on bikes purchased through our online shop.

    In the unfortunate event of your purchase being affected by a warranty-covered fault, please inform us by email (aftersales@cyclesolutions.co.uk) or telephone (0330 100 2480)

    Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor.

    Please allow a minimum of 15 working days from receipt of returned item(s) for repair/replacement under warranty. We expect to be able to return the items wthin a maxmum 30 working days, however, specific timescales can change based on the requirements of the individual case.

    Most bikes and accessories are covered by a standard manufacturers warranty but please be aware that there are faults/issues that are NOT covered by your warranty. This includes;

    • Any normal wear and tear from using the product
    • Improperly installed or repaired products (always follow the instruction guides for any product set-up or installation)
    • Modifications to products
    • Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bike
    • E-bike batteries and associated componentry

    Returns

    Bikes

    Please contact us in advance if you wish to return a bike as Collect+ will not accept large items

    If a bike needs to be returned due to an incorrect size being ordered, the item being no longer wanted or ordered in error, then collection can be arranged at a cost of £35.00. If you do not wish to use our collection service then any alternative return method will need to be arranged at your own cost.

    All other items

    Returns are simple and straightforward with Collect+, and cost only £2.49 per package 

    Contact Cycle Solutions on 0330 100 2480 to process your return.

    Item/s must be returned in the original packaging, unused and unopened within 14-days of notification to cancel.

    If Collect+ is not being used, then proof of postage will be required as Cycle Solutions is unable to accept liability for loss or damage whilst in transit back to us.


    Additional non-returnable items:

    ·         Any products that due to hygiene reasons, cannot be returned. This includes all undergarments (including socks) as well as padded shorts, bibshorts, tights, etc

    ·         Downloadable software products

    ·         Some health and personal care items

    ·         CD/DVD's or software that have been opened

    ·         Any Food or drink products that, upon return, will be within 3 months of the sell-by date

    ·         Gift cards

    ·         Customised bike orders

    Your refund will be done with 30 days of receipt of returned goods and will not be done until the goods are received and inspected.

    Please do not send your purchase back to the manufacturer.
     

    Returning a product under the WEEE Regulations.

    What do the WEEE regulations mean?

    WEEE (The Waste Electrical and electronic Equipment) Directive is UK law that governs the disposal and recycling of all electrical items. The law, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.   

    As a retailer that sells new Electrical and Electronic products we will take back old items, provided it is a like-for-like replacement when you buy a new product from us. We will then responsibly dispose of the old product ensuring that it doesn’t end up in landfill.

    Old products must be returned directly to our shop or head office (details below) within 28 days of your new purchase, clearly marked as WEEE.

    Cycle Solutions Head Office
    6 Europa way
    Fforestfach
    Swansea
    SA5 4AJ

    Disposing of equipment yourself

    If you choose not to send your equipment back to us for disposal then you can dispose of any electricals or electronics yourself at your local recycling centre, who will dispose of your equipment via a controlled recycling process.

    You can locate your closest collection site by entering your postcode at www.recycle-more.co.uk

    What products fall under WEEE Regulations?

    As part of the WEEE regulations, all electrical and electronic goods produced after August 2005 that fall under WEEE regulations should be clearly marked with a crossed-out bin symbol which means they should not be included with household waste so that they can be recycled

    As a responsible retailer we take all steps possible to ensure that our business meets all requirements of any EU & UK consumer protection laws, particularly the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 and other legislation specific to the products that we sell.

    If you have any concerns or questions regarding this process, please contact us at aftersales@cyclesolutions.co.uk.

    View our full Returns Policy

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    Save 99% on DMR V8 Pedals With This Bike

    • Discount on this item : 99%
    • Item Saving : £27.72
    • Item Price with saving : £0.28
    • Total offer price for both items : £7,900.28
    • Priced Separately
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    This Bike comes complete with Over £30 Of Accessories Free

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    Buyers Guide

    Bike Despatch
    Pre-Order

    With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

    You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

    Pre-Launch

    With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

    So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

    Estimated Delivery Dates

    Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

    The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

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