6 Europa WayFforestfach Swansea SA5 4AJ

Orange Surge Factory 27.5 inch 2019 Electric MTB - Sterling Silver

£7,900.00

The new Surge is a revelation and we urge you to try one. E-bikes can be a devisive topic, but once you are bitten by the bug they are hard to resist.

£79.00
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Interest Free Finance (36 Months) Available
36 monthly payments of £219.44

Finance Your Purchase Today

Cash Price :
£7,900.00
Deposit to pay :
£0.00
Amount of credit :
£7,900.00
Total repayable :
£7,900.00
Duration of agreement :
36 months
Payment Per Month :
£219.44
Rate of interest :
0.00%
APR :
0.00% APR representative

Finance Information

Consumer credit service provided by Pay4Later in association with Moneyway. Pay4Later is licensed by The Office of Fair Trading (Consumer Credit Licence: 0616240). For more information please refer to our frequently asked questions or visit http://www.pay4later.com/.

Moneyway is a Trading name of Secure Trust Bank PLC. Secure Trust Bank is authorised and regulated by the Financial Services Authority, licensed by the Office of Fair Trading and a member of the Finance and Leasing Association. For more information please visit http://www.securetrustbank.com/.

Description

Season : 2019

Code : B19SRGFACSTSI

Weight : 0KG

The Surge is the next phase in the evolution of our E.P.O. program. At Orange Bikes it's all about the ride, and we've made substantial improvements to our e-bike chassis which deliver the most engaging trail feel, The 170mm travel Surge will take on the biggest terrain, and is not shy when is comes to sending those gaps. Excelling where the uplift doesn't go. Some of the best trails lie beyond where your lift pass takes you – enter the Surge. Big adventures and an e-bike with big ideas, way above the lift station. Fast and sure footed, the stability in the Surge's geometry will give you confidence on any trail. 
 
CONSTRUCTION:
Something that was painstakingly pored over was the suspension characteristic of the new Alpine 6, with everything we gained from that bike we wanted it to translate across into the Surge. Revisions have been made to the shock mounts to accommodate the new metric rear shock (230x65) and the increase in travel from 160 to 165mm, we have also focussed on increasing the amount of progression in the system which has seen a substantial increase, reduced the bike's anti-squat value and decreased the amount of pedal kickback in the system.
 
The Surge’s revised construction and shape is one of the biggest leaps forward over its predecessor, revisions to the front triangle in both construction and tubing profile have helped improve the bike's stiffness while still remaining compliant enough that the bike isn’t harsh, the new down tube is substantially slimmer and has a much more organic profile that the one that went before it.
 
While the rear swingarm has taken cues from our 327 DH bike in its profile, this has been done to help deal with the large amounts of torque being produced by the motor, the additional overall weight of the bike and the fact that this bike acts like your own personal uplift vehicle where descents are the order of the day.
 
The final piece of the puzzle was to have a battery that was easily removable. Hearing of riders doing “double battery rides” is very much a reality and we wanted a system that allowed this to happen as easily as possible. The battery is now removable with the use of just a key, so there are no more bolts to undo and it should take a matter of seconds to swap. Second batteries will be available from Orange and will come with the protective cover as standard.
 
THE DRIVE UNIT:
We've chosen to work with Shimano, using the E8000 pedal assist system. The features it offers work extremely well for us.
Due to the size of the drive unit, no change to bike geometry is necessary. The E-bike you see here is the exact same geometry as our Alpine 6 model.
 
The power is delivered when the rider starts pedalling. We've found with the Shimano E8000 unit the power is smooth and controllable, even in boost mode. This is crucial on the technical terrain we love to ride. 
 
Unlike other drive units on the market, the Shimano E8000 crankset has the same Q-factor as the human powered cranks you are used to, this means no awkward changes to your pedalling position. This drive unit also has a zero-drag feature, so as you surge past the assisted power, often into descents, all of your pedal input goes into the drive, rather than dragging the motor's "gearbox". This gives a really responsive feel, when you're hitting those high-velocity descents. You soon forget you're riding an E-bike until the assist kicks in again to help power you up the next climb.  
 
PEDAL ASSIST MODES:
  • All three support modes will assist until 16mph.
  • ECO - Riding support while enabling maximum range
  • TRAIL - Gradual support for encouraging sportive riding
  • BOOST - Full support for maximum boost and uncompromised climbing
  • WALK ASSIST - As additional mode, walk assist can be easily enabled with the assist switch
 
COMPACT CONCEPT:
  • Short chainstays (shorter chainstay length ensuring better manoeuvrability)
  • Narrow Q-factor of 177mm (compact and lightweight design for better handling with same Q-factor as current Shimano XT)
 
PERFORMANCE:
  • Maximum power: 500 W
  • Nominal power: 250 W
  • Maximum torque: 70 Nm
 
WEIGHT OF DRIVE UNIT:
  • Under 3 kg
 
LI-ION BATTERY:
  • Integrated version (504Wh)
  • Charging: 80% after 2,5 hrs / 5 hrs from 0 to 100%
  • Battery life: 1,000 cycles

    Buyers Guide

    Bike Despatch
    Need some help?

    We've tried to give you as much information as possible but if there's something missing that you need to know, you can get in touch with us below.

    info@cyclesolutions.co.uk

    View Our FAQ's for more help
    Delivery

    How do I place my order?

    1. Online:- Once you have found the item(s) you require simply add them into your shopping basket and proceed to our easy to use checkout.
    2. Telephone:- Our dedicated team are available Monday to Friday 8:30am - 6:30pm and Saturday 9:00am -1:00pm to take your order on 0330 100 2480 (free from most mobiles).

    What are the delivery costs?

    Standard delivery is completely free to most mainland UK addresses for orders of a value of £15 or more. Standard delivery is normally 2-5 working days.

    Please refer to the table below for detailed pricing information for the regions that we cover.

    What guarantees do you provide?

    Thanks to the Distance Selling Regulations you can buy in confidence knowing that you have the same if not better guarantees than if you were to purchase from a retail store. For example, you have the right to cancel your order within 14 days, starting from the day after you receive the goods. All products are sourced from official UK importers and covered by manufacturers warranty. If you do need to send items back to us please make sure that you retain proof of postage in the event that it is needed. Please note that all items returned must be suitably packaged (preferably in the original packaging) and in a saleable condition. We are unable to accept returns of products that would not be considered hygienic once the packaging has been opened i.e. undergarments such as padded shorts, bibshorts, etc.

    When will my order arrive?

    We always aim to despatch your goods within 24 hours of receipt of your order (for Cycle to Work orders this is within 24 hours of Hire Agreement approval from your employer). If due to availability this is not possible we will contact you to keep you informed.

    How will my cycle purchase arrive?

    We pride ourselves on going that extra step to ensure you will be satisfied with your cycle, that is why Cycle Solutions (Cycle to Work) Ltd have boxes tailor-made.

    Will my cycle be a flat pack?

    All cycles supplied are fully built and made ready to ride by CyTech-NVQ qualified technicians before the pedals are removed and the handlebars turned in order to repackage.

    I am not happy with a product/service. How do I make a complaint?

    We pride ourselves on customer satisfaction and will try to rectify any problems you may have. You can email us at info@cyclesolutions.co.uk or write to us at Cycle Solutions, 6 Europa Way, Fforestfach, Swansea, SA5 4AJ. We will acknowledge receipt and set about resolving the situation immediately.

    View our full delivery information

    Returns

    Warranty

    Cycle Solutions offer a full 18-month warranty on bikes purchased through our online shop.

    In the unfortunate event of your purchase being affected by a warranty-covered fault, please inform us by email (aftersales@cyclesolutions.co.uk) or telephone (0330 100 2480)

    Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor.

    Most bikes and accessories are covered by a standard manufacturers warranty but please be aware that there are faults/issues that are NOT covered by your warranty. This includes;

    • Any normal wear and tear from using the product
    • Improperly installed or repaired products (always follow the instruction guides for any product set-up or installation)
    • Modifications to products
    • Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bike

    Returns

    Bikes

    Please contact us in advance if you wish to return a bike as Collect+ will not accept large items

    All other items

    Returns are super simple and free with Collect+

    Click here to process your return

    Item/s must be returned in the original packaging, unused and unopened within 14 days of notification to cancel. The goods are to be returned at the customer's expense. Proof of postage will be required as Cycle Solutions is unable to accept liability for loss or damage whilst in transit back to us.


    Additional non-returnable items:

    ·         Gift cards

    ·         Downloadable software products

    ·         Some health and personal care items

    ·         CD/DVD's or software that have been opened.

    ·         Any Food or drink products that, upon return, will be within 3 months of the sell-by date.

    ·         Any Products that due to hygiene reasons, cannot be returned. This includes all undergarments as well as padded shorts, bibshorts etc

    ·         Customised bike orders.

    Your refund will be done with 30 days of receipt of returned goods and will not be done until the goods are received and inspected.

    Please do not send your purchase back to the manufacturer.
     

    Returning a product under the WEEE Regulations.

    What do the WEEE regulations mean?

    WEEE (The Waste Electrical and electronic Equipment) Directive is UK law that governs the disposal and recycling of all electrical items. The law, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.   

    As a retailer that sells new Electrical and Electronic products we will take back old items, provided it is a like-for-like replacement when you buy a new product from us. We will then responsibly dispose of the old product ensuring that it doesn’t end up in landfill.

    Old products must be returned directly to our shop or head office (details below) within 28 days of your new purchase, clearly marked as WEEE.

    Cycle Solutions Head Office
    6 Europa way
    Fforestfach
    Swansea
    SA5 4AJ

    Disposing of equipment yourself

    If you choose not to send your equipment back to us for disposal then you can dispose of any electricals or electronics yourself at your local recycling centre, who will dispose of your equipment via a controlled recycling process.

    You can locate your closest collection site by entering your postcode at www.recycle-more.co.uk

    What products fall under WEEE Regulations?

    As part of the WEEE regulations, all electrical and electronic goods produced after August 2005 that fall under WEEE regulations should be clearly marked with a crossed-out bin symbol which means they should not be included with household waste so that they can be recycled

    As a responsible retailer we take all steps possible to ensure that our business meets all requirements of any EU & UK consumer protection laws, particularly the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 and other legislation specific to the products that we sell.

    If you have any concerns or questions regarding this process, please contact us at aftersales@cyclesolutions.co.uk.

    View our full Returns Policy

    Click & Collect

    Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

    1. Add your items to your basket

    Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
     

    2. Checkout using Click & Collect

    Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.
     

    3. Choose the store of your choice and collect your items

    Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.

     

    Frequently Asked Questions

    When can I collect my order?

    For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.

    For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!

     

    How will I know when my order is ready?

    For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
     

    What do I need to collect my order?

    Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

    We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.
     

    Can Someone Else Collect My Order?

    Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection. 
     

    How do I cancel/change my order?

    If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.
     

    How do I return my order?

    Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

     

     

     

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    Technical Information

    • Frame: 6061-T6 Monocoque UK Formed Custom Aluminium Tubing. Wheel Size: 27.5. Rear wheel travel: 165.
    • Swingarm: SRAM Maxle Ultimate (Boost 148 Hub) 
    • Rear Shock: Fox Float X2 Factory 230x65 
    • Headset: Hope 49mm Black 
    • Forks: Fox Factory 36 Float 170mm 27.5 (black) 
    • Shifters: Shimano XT Di2 
    • Cassette: Shimano XT 11-46t 
    • Chain Device: Shimano CDE80 
    • Bottom Bracket: Shimano E8000 DU Integrated 
    • Chainset: Shimano E8050 34t Ring 
    • Rear Mech: Shimano XT Di2 Shadow Plus 11spd 
    • Chain: Shimano HG-X 11 
    • Wheelset: Stans Flow Mk3 (Silver) + Hope Pro 4 (Black) 27 
    • Tyres: Maxxis Minion DHF 2.5 3c EXO TR / DHR II 2.4 EXO T  
    • Brakes: Shimano Saint 203/203 
    • Seatpost: Fox Factory Transfer 150mm Kashima 
    • Seat Clamp: Hope Bolted Black 
    • Stem: Hope M35 x 35mm Black 
    • Saddle: SDG Radar Cromo Rail Black/Black 
    • Handlebars: Renthal Fat Bar 800mm M35 
    • Grips: Strange 130 Single Lock-On Black 
    • Control Switches: Shimano E6000 
    • Drive Display: Shimano E8000 Cycle Computer 
    • Battery: E8020 504wh Integrated battery 
    • Drive Unit: Shimano E8000

    Sizing Information

    We are able to provide Finance Online as well as in store but, being honest, you'd find the whole application process far more satisfying if you fired up your laptop (or desktop PC) and enjoyed the full-and-far-less-fiddly experience.

    Finance your purchase with us today

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    3. Review your personalised finance estimation

    Monthly Payments £219.44
    Duration (Months) 36
    Purchase
    Price £7,900.00
    Todays
    Deposit £0.00
    Amount
    of Credit £7,900.00
    Total
    Repayable £7,900.00
    Interest
    (APR) 0.00%

    Consumer credit services are only available to over 18s and subject to status.

    Credit is provided by V12 Retail Finance Ltd, a trading name of Secure Trust Bank Plc. which is registered in England and Wales: 541132. Registered Office: One Arleston Way, Solihull, B90 4LH. Secure Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority with registration number 204550. For more information please visit www.v12retailfinance.com

    If you are intending to use finance as your payment option, please note we will only ship your order to your billing address, and not to an alternative delivery address.

    This is for estimation purposes only. Actual Finance Application is Completed During Checkout.

    £219.44
    Pre-Order

    With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

    You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

    Pre-Launch

    With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

    So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

    Estimated Delivery Dates

    Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

    The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

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    Orange Surge Factory 27.5 inch 2019 Electric MTB - Sterling Silver

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