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Cycle Solutions Delivery Details

Please Note: Delivery is currently available to the UK only.

How do I place my order?

  1. Online:- Once you have found the item(s) you require simply add them into your shopping basket and proceed to our easy to use checkout.
  2. Telephone:- Our dedicated team are available Monday to Friday 8:30am - 6:30pm and Saturday 9:00am -1:00pm to take your order on 0330 100 2480 (free from most mobiles).

What are the delivery costs?

Standard delivery is completely free to most mainland UK addresses for orders of a value of £15 or more.

Please note - we only deliver to UK addresses.

Please refer to the table below for detailed pricing information for the regions that we cover.

What guarantees do you provide?

Thanks to the Distance Selling Regulations you can buy in confidence knowing that you have the same if not better guarantees than if you were to purchase from a retail store. For example, you have the right to cancel your order within 14 days, starting from the day after you receive the goods. All products are sourced from official UK importers and covered by manufacturers warranty. If you do need to send items back to us please make sure that you retain proof of postage in the event that it is needed.

Please noteitem/s must be returned in the original packaging, unused, unopened and in a resaleable condition within 14-days of notification to cancel.

When will my order arrive?

We always aim to despatch your goods within 24 hours of receipt of your order (for Cycle to Work orders this is within 24 hours of Hire Agreement approval from your employer). If due to availability this is not possible we will contact you to keep you informed.

How will my cycle purchase arrive?

We pride ourselves on going that extra step to ensure you will be satisfied with your cycle, that is why Cycle Solutions (Cycle to Work) Ltd have boxes tailor-made.

Will my cycle be a flat pack?

All cycles supplied are fully built and made ready to ride by CyTech-NVQ qualified technicians before the pedals are removed and the handlebars turned in order to repackage.

I am not happy with a product/service. How do I make a complaint?

We pride ourselves on customer satisfaction and will try to rectify any problems you may have. You can email us at[email protected]or write to us at Cycle Solutions, 6 Europa Way, Fforestfach, Swansea, SA5 4AJ. We will acknowledge receipt and set about resolving the situation immediately.

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  • United Kingdom (Great Britain)
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