6 Europa WayFforestfach Swansea SA5 4AJ

RockShox suspension with Bosch power for a smooth urban ride. The Town Hybrid's frame is – despite the elegant simplicity of its looks – a tour de force of engineering excellence. 

Cube Town Hybrid EXC 500 2020 Electric Urban Bike - Red/Black

£2,499.00
Other colours available:
Cube Town Hybrid EXC 500 2020 Electric Urban Bike - Red/Black
Cube Town Hybrid EXC 500 2020 Electric Urban Bike - Black Edition
£24.99Customer Rewards points earned with this item
Description

Season : 2020

Code : 332211

Weight : 15KG

The Easy Entry frame has been specifically designed to withstand the considerable power of the Bosch drive unit, providing effortless handling thanks to our Comfort Ride Geometry and the reassurance that it's passed all our stringent in-house safety tests. Siting the battery unit behind the stiff, strong, triple-chamber seat tube keeps it out of the way and puts it in the best position for easy handling, while the Bosch drive unit sits inside its own gravity cast housing. Practical touches like internally routed cables complement the frame's clean looks, as well as improving gear-shifting performance in the long term. And the integrated luggage carrier is exceptionally strong and stiff. It's the kind of attention to detail you'd expect from CUBE.
 
With the Town Hybrid EXC we set out to build a Bosch e-bike for comfortable everyday use: for work, for shopping, for fun. Designed around our elegant Easy Entry Town Hybrid frame, its clean lines hide a wealth of practical touches like enclosed cables, ideal weight distribution for safe handling and our Comfort Ride Geometry to put you in the best riding position for efficiency, safety and – you guessed it – comfort. The integrated luggage carrier is a CUBE work of engineering art, combining elegant looks with incredible functionality and unmatched stiffness and strength for easy, secure load carrying. Shimano's smooth-shifting 8-speed Nexus hub gear system works seamlessly with the Bosch Performance drive unit to make light work of any journey, whether across town or into the countryside. Hydraulic rim brakes deliver safe, powerful and assured stopping in any weather conditions, while the fully enclosed chain and full-length mudguards help keep splashes and spray at bay. The RockShox Paragon Gold air fork helps smooth out even the most potholed of city streets, and we included front and rear lights – running from the Bosch battery – and a kickstand so that all you need to do is step aboard and ride. Smooth, reliable, adaptable and incredibly easy to live with, this is the Bosch e-bike that'll slot seamlessly into your everyday life.
    Technical Information
    Frame   Aluminium Superlite, Comfort Ride Geometry, Premium Comfort And Safety, Integrated Carrier 2.0, Double Butted
    Fork   RockShox Paragon Gold Air, 50mm, Lockout
    Headset   FSA No.10, Semi-Integrated
    Stem   Satori Up2 Plus, 31.8mm, Adjustable
    Handlebar   CUBE Comfort Shape Bar
    Grips   RFR Comfort
    Shifters   Shimano Nexus SL-C6000-8, Revoshift
    Brake System   Magura HS11, Hydr. Caliper Brake
    Crankset   FSA Metropolis Comfort, 40T, 165mm
    Chain   KMC Z610, EcoProTeQ
    Cassette   Shimano Nexus, 20T
    Front Hub   Shimano Deore HB-T610, QR
    Rear Hub   Shimano Nexus SG-C6001-8V, 8-Speed, Nut
    Rims   CUBE ZX27, 36H, V-Brake
    Tyres   Schwalbe Marathon GT Tour, Performance, Dualguard, 47-622
    Pedals   CUBE PP MTB
    Saddle   Natural Fit Shen+
    Seat Post   CUBE Suspension Seatpost, 27.2mm
    Seatclamp   CUBE Varioclose, 31.8mm
    Front Light   Herrmans H-Black MR8, 6-12V, DC
    Rear Light   Herrmans H-Trace
    Kickstand   CUBEstand Cmpt
    Mudguards   ACID 53
    Bell   Mini Bell
    Carrier   CUBE Integrated Carrier 2.0, CUBE Adapter Compatible, SnapIt Compatible and Rail
    Battery   Bosch PowerPack 500
    Drive Unit   Bosch Drive Unit Active Plus Generation 3 (50Nm) Cruise (250Watt)
    Display   Bosch Intuvia
    Charger   Bosch 2A
    Weight   26.1kg
    Sizing Information

    Rider Height (cm)

    155-168

    169-180

    180-193

    193-200

    E-Trekking/E-Hybrid Bike

    46-50cm

    50-54cm

    54-58cm

    58-62cm

     

    Need some help?

    We've tried to give you as much information as possible but if there's something missing that you need to know, you can get in touch with us below.

    info@cyclesolutions.co.uk

    View Our FAQ's for more help
    Delivery

    How do I place my order?

    1. Online:- Once you have found the item(s) you require simply add them into your shopping basket and proceed to our easy to use checkout.
    2. Telephone:- Our dedicated team are available Monday to Friday 8:30am - 6:30pm and Saturday 9:00am -1:00pm to take your order on 0330 100 2480 (free from most mobiles).

    What are the delivery costs?

    Standard delivery is completely free to most mainland UK addresses for orders of a value of £15 or more. Standard delivery is normally 2-5 working days.

    Please refer to the table below for detailed pricing information for the regions that we cover.

    What guarantees do you provide?

    Thanks to the Distance Selling Regulations you can buy in confidence knowing that you have the same if not better guarantees than if you were to purchase from a retail store. For example, you have the right to cancel your order within 14 days, starting from the day after you receive the goods. All products are sourced from official UK importers and covered by manufacturers warranty. If you do need to send items back to us please make sure that you retain proof of postage in the event that it is needed.

    Please note item/s must be returned in the original packaging, unused, unopened and in a resaleable condition within 14-days of notification to cancel.

    When will my order arrive?

    We always aim to despatch your goods within 24 hours of receipt of your order (for Cycle to Work orders this is within 24 hours of Hire Agreement approval from your employer). If due to availability this is not possible we will contact you to keep you informed.

    How will my cycle purchase arrive?

    We pride ourselves on going that extra step to ensure you will be satisfied with your cycle, that is why Cycle Solutions (Cycle to Work) Ltd have boxes tailor-made.

    Will my cycle be a flat pack?

    All cycles supplied are fully built and made ready to ride by CyTech-NVQ qualified technicians before the pedals are removed and the handlebars turned in order to repackage.

    I am not happy with a product/service. How do I make a complaint?

    We pride ourselves on customer satisfaction and will try to rectify any problems you may have. You can email us at info@cyclesolutions.co.uk or write to us at Cycle Solutions, 6 Europa Way, Fforestfach, Swansea, SA5 4AJ. We will acknowledge receipt and set about resolving the situation immediately.

    View our full delivery information

    Returns

    Warranty

    Cycle Solutions offer a full 18-month warranty on bikes purchased through our online shop.

    In the unfortunate event of your purchase being affected by a warranty-covered fault, please inform us by email (aftersales@cyclesolutions.co.uk) or telephone (0330 100 2480)

    Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor.

    Please allow a minimum of 15 working days from receipt of returned item(s) for repair/replacement under warranty. We expect to be able to return the items wthin a maxmum 30 working days, however, specific timescales can change based on the requirements of the individual case.

    Most bikes and accessories are covered by a standard manufacturers warranty but please be aware that there are faults/issues that are NOT covered by your warranty. This includes;

    • Any normal wear and tear from using the product
    • Improperly installed or repaired products (always follow the instruction guides for any product set-up or installation)
    • Modifications to products
    • Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bike
    • E-bike batteries and associated componentry

    Returns

    Bikes

    Please contact us in advance if you wish to return a bike as Collect+ will not accept large items

    If a bike needs to be returned due to an incorrect size being ordered, the item being no longer wanted or ordered in error, then collection can be arranged at a cost of £35.00. If you do not wish to use our collection service then any alternative return method will need to be arranged at your own cost.

    All other items

    Returns are simple and straightforward with Collect+, and cost only £2.49 per package 

    Contact Cycle Solutions on 0330 100 2480 to process your return.

    Item/s must be returned in the original packaging, unused and unopened within 14-days of notification to cancel.

    If Collect+ is not being used, then proof of postage will be required as Cycle Solutions is unable to accept liability for loss or damage whilst in transit back to us.


    Additional non-returnable items:

    ·         Any products that due to hygiene reasons, cannot be returned. This includes all undergarments (including socks) as well as padded shorts, bibshorts, tights, etc

    ·         Downloadable software products

    ·         Some health and personal care items

    ·         CD/DVD's or software that have been opened

    ·         Any Food or drink products that, upon return, will be within 3 months of the sell-by date

    ·         Gift cards

    ·         Customised bike orders

    Your refund will be done with 30 days of receipt of returned goods and will not be done until the goods are received and inspected.

    Please do not send your purchase back to the manufacturer.
     

    Returning a product under the WEEE Regulations.

    What do the WEEE regulations mean?

    WEEE (The Waste Electrical and electronic Equipment) Directive is UK law that governs the disposal and recycling of all electrical items. The law, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.   

    As a retailer that sells new Electrical and Electronic products we will take back old items, provided it is a like-for-like replacement when you buy a new product from us. We will then responsibly dispose of the old product ensuring that it doesn’t end up in landfill.

    Old products must be returned directly to our shop or head office (details below) within 28 days of your new purchase, clearly marked as WEEE.

    Cycle Solutions Head Office
    6 Europa way
    Fforestfach
    Swansea
    SA5 4AJ

    Disposing of equipment yourself

    If you choose not to send your equipment back to us for disposal then you can dispose of any electricals or electronics yourself at your local recycling centre, who will dispose of your equipment via a controlled recycling process.

    You can locate your closest collection site by entering your postcode at www.recycle-more.co.uk

    What products fall under WEEE Regulations?

    As part of the WEEE regulations, all electrical and electronic goods produced after August 2005 that fall under WEEE regulations should be clearly marked with a crossed-out bin symbol which means they should not be included with household waste so that they can be recycled

    As a responsible retailer we take all steps possible to ensure that our business meets all requirements of any EU & UK consumer protection laws, particularly the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 and other legislation specific to the products that we sell.

    If you have any concerns or questions regarding this process, please contact us at aftersales@cyclesolutions.co.uk.

    View our full Returns Policy

    Click & Collect

    Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

    1. Add your items to your basket

    Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
     

    2. Checkout using Click & Collect

    Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.
     

    3. Choose the store of your choice and collect your items

    Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.

     

    Frequently Asked Questions

    When can I collect my order?

    For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.

    For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!

     

    How will I know when my order is ready?

    For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
     

    What do I need to collect my order?

    Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

    We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.
     

    Can Someone Else Collect My Order?

    Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection. 
     

    How do I cancel/change my order?

    If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.
     

    How do I return my order?

    Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

     

     

     

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    • Discount on this item : 99%
    • Item Saving : £49.00
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    • Total offer price for both items : £2,499.49
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    This Bike comes complete with Over £30 Of Accessories Free

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    4 weeks Free Insurance

    Buyers Guide

    Bike Despatch
    Pre-Order

    With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

    You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

    Pre-Launch

    With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

    So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

    Estimated Delivery Dates

    Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

    The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

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