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Enjoy the open road. The Cannondale Synapse Neo EQ 2020 E-Road bike with the power, range and comfort to open the roads for everyone.
Enjoy the open road. The Cannondale Synapse Neo EQ 2020 E-Road bike with the power, range and comfort to open the roads for everyone.

Cannondale Synapse Neo EQ 2021 Electric Road Bike - Mantis

in Customer Rewards when you buy this item today

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!


With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined
Earn Rewards
When you purchase this item, you will earn of rewards points to spend on your next purchase from us. You can spend your Rewards balance in-store & online.

Hassle free returns


Cycle Solutions offer a full 18-month warranty on bikes purchased through our online shop, in line with the guidance set out in the Consumer Rights Acts 2015.

In the unfortunate event of your purchase being affected by a warranty-covered fault, please inform us by email ([email protected]). Please note that our Aftersales Department's operating hours are 09:00AM to 17:30PM Monday to Friday.

Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor.

Please allow a minimum of 15 working days from receipt of returned item(s) for repair/replacement under warranty. We expect to be able to return the items within a maximum 30 working days, however, specific timescales can change based on the requirements of the individual case.

Most bikes and accessories are covered by a standard manufacturer's warranty but please be aware that there are faults/issues that are NOT covered by your warranty. This includes;

  • Any normal wear and tear from using the product
  • Improperly installed or repaired products (always follow the instruction guides for any product set-up or installation)
  • Modifications to products
  • Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bike
  • E-bike batteries and associated componentry


Once you have spoken to our aftersales department, you may need to return the item, you can arrange this via any courier/delivery service that you choose.

Please contact us in advance if you wish to return a bike as Collect+ will not accept large items

If a bike needs to be returned due to an incorrect size being ordered, or the item is no longer wanted or ordered in error, then collection can be arranged at a cost of £40.00. If you do not wish to use our collection service then any alternative return method will need to be arranged at your own cost.

Any Other Returns

Before sending your item back, please download and complete our returns form, completing all relevant sections and including this with your return - if your item is returned without the form included it can take significantly longer to correctly process the item and review the issue.

Returns Form

Item/s must be returned in the original packaging (in a resaleable condition), unused and unopened within 14-days of notification to cancel.

If Collect+ is not being used, then proof of postage will be required as Cycle Solutions is unable to accept liability for loss or damage whilst in transit back to us.

Additional non-returnable items:

· Any products that due to hygiene reasons, cannot be returned. This includes all undergarments (including socks) as well as padded shorts,bibshorts, tights, etc

· Downloadable software products

· Some health and personal care items

· CD/DVD's or software that have been opened

· Any Food or drink products that, upon return, will be within 3 months of the sell-by date

· Gift cards

· Customised bike orders

Your refund will be done with 30 days of receipt of returned goods and will not be done until the goods are received and inspected.

Please do not send your purchase back to the manufacturer.

Returning a product under the WEEE Regulations.

What do the WEEE regulations mean?

WEEE (The Waste Electrical and electronic Equipment) Directive is UK law that governs the disposal and recycling of all electrical items. The law, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.

As a retailer that sells new Electrical and Electronic products we will take back old items, provided it is a like-for-like replacement when you buy a new product from us. We will then responsibly dispose of the old product ensuring that it doesn’t end up in landfill.

Old products must be returned directly to our shop or head office (details below) within 28 days of your new purchase, clearly marked as WEEE.

Cycle Solutions Head Office
6 Europa way

Disposing of equipment yourself

If you choose not to send your equipment back to us for disposal then you can dispose of any electricals or electronics yourself at your local recycling centre, who will dispose of your equipment via a controlled recycling process.

You can locate your closest collection site by entering your postcode at

What products fall under WEEE Regulations?

As part of the WEEE regulations, all electrical and electronic goods produced after August 2005 that fall under WEEE regulations should be clearly marked with a crossed-out bin symbol which means they should not be included with household waste so that they can be recycled

As a responsible retailer we take all steps possible to ensure that our business meets all requirements of any EU & UK consumer protection laws, particularly the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 and other legislation specific to the products that we sell.

If you have any concerns or questions regarding this process, please contact us at[email protected].

Cannondale Synapse Neo EQ 2021 Electric Road Bike - Mantis




Key Benefits
The Range to Roam
Quiet, light, and drag free - the super-strong Bosch drive unit and long range battery are beautifully integrated into the synapse Neo frame. Go further than ever.
Connected & Protected
SAVE micro-suspension technology in the fame and fork insulates you from bumps while maintaining your connection to the road. Improved handling, more control, and enough comfort to ride all day.
True Endurance
Endurance Race Geometry positions you forward enough to go hard but upright enough to go long, plus a removable seat stay bridge and hidden fender mounts keep you grinding on any road, in any weather.
Get Connected
The Cannondale smart-phone App, working seamlessly with the new Cannondale/Garmin integrated wheel sensor, automatically logs ride activity, has every detail about the bike and can even remind you when its time for a tune up.
The Synapse Neo EQ 2020 E-Road Features:
  • SmartForm C1 Alloy frame
  • BallisTec Carbon fork
  • Bosch E system
  • Shimano Tiagra hydro disc brake
  • Shimano drivetrain
Bike Despatch
Technical Information
Frame   SmartForm C1 Alloy, removable downtube battery, SAVE, Ai, internal cable routing, flat mount brake, 142x12 thru-axle, Si kickstand mount, rack/fender mounts
Fork   BallisTec Carbon, 1-1/8" to 1.5" tapered steerer, 55mm offset, flat mount brake, 12x100 thru axle, fender mounts, hidden cable routing
Rims   RD 2.0, 28h
Spokes   DT Swiss Champion
Front Hub   Formula CL-712
Front Tires   Schwalbe G-One Speed, 700 x 35c, V-Guard, MicroSkin, tubeless ready
Rear Hub RXC-142S
Rear Tires   Schwalbe G-One Speed, 700 x 35c, V-Guard, MicroSkin, tubeless ready
Crank   Bosch Gen3 w/ custom Ai offset & FSA rings, 50/34
Chain   Shimano HG54, 10-speed
Rear Cogs   Shimano HG500, 11-34, 10-speed
Front Derailleur  Shimano 105, braze-on
Rear Derailleur  Shimano Tiagra GS
Shifters   Shimano Tiagra, 2x10
Handlebar   Cannondale 3, 6061 alloy, Compact
Grips   Cannondale Grip Bar Tape w/Gel, 3.5mm
Stem   Cannondale 3, 6061 alloy, 7-degree
Headset   Integrated, 1-1/8 to 1.5", sealed angular contact bearings
Brakes   Shimano Tiagra hydro disc, 160/160mm RT64 rotors
Brake Levers   Shimano Tiagra
E-Bike Display   Bosch Purion
E-Bike Battery   Bosch PowerTube 500Wh
E-Bike Charger   Bosch 4a
E-Bike Drive Unit   Bosch Active Line Plus 250W
Saddle   Fabric Scoop Radius Sport, steel rails
Seatpost   Cannondale 3, 6061 Alloy, 25.4, 350mm (S-M), 400mm (L-XL)
Speeds  20
Extras  Lights - Supernova Mini 2 front / E3 Tail Light rear, Tubus Wingee Fenders & Rear Pannier Rack
Connectivity  Wheel Sensor


Please Note – Whilst we endeavour to provide up to date information, manufacturers specifications and design can change without prior notice.


Sizing Information
Rider Height Frame Size 
5'2" - 5'5" 48cm
5'5" - 5'7" 51cm
5'8" - 5'11" 54cm
5'10 - 6'1" 56cm
6'0" - 6'4" 58cm
6'3" - 6'8" 61cm

Please Note: This Cannondale gravel / road size guide is provided for reference.  If you are between sizes, unsure or need further guidance, please contact our expert sales team.

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