Warranty
Cycle Solutions offer a full 18-month warranty on bikes purchased through our online shop, in line with the guidance set out in the Consumer Rights Acts 2015.
In the unfortunate event of your purchase being affected by a warranty-covered fault, please inform us by email ([email protected]). Please note that our Aftersales Department's operating hours are 09:00AM to 17:30PM Monday to Friday.
Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor.
Please allow a minimum of 15 working days from receipt of returned item(s) for repair/replacement under warranty. We expect to be able to return the items within a maximum 30 working days, however, specific timescales can change based on the requirements of the individual case.
Most bikes and accessories are covered by a standard manufacturer's warranty but please be aware that there are faults/issues that are NOT covered by your warranty. This includes;
- Any normal wear and tear from using the product
- Improperly installed or repaired products (always follow the instruction guides for any product set-up or installation)
- Modifications to products
- Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bike
- E-bike batteries and associated componentry
Returns
Once you have spoken to our aftersales department, you may need to return the item, you can arrange this via any courier/delivery service that you choose.
Please contact us in advance if you wish to return a bike as Collect+ will not accept large items
If a bike needs to be returned due to an incorrect size being ordered, or the item is no longer wanted or ordered in error, then collection can be arranged at a cost of £40.00. If you do not wish to use our collection service then any alternative return method will need to be arranged at your own cost.
Any Other Returns
Before sending your item back, please download and complete our returns form, completing all relevant sections and including this with your return - if your item is returned without the form included it can take significantly longer to correctly process the item and review the issue.
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Item/s must be returned in the original packaging (in a resaleable condition), unused and unopened within 14-days of notification to cancel.
If Collect+ is not being used, then proof of postage will be required as Cycle Solutions is unable to accept liability for loss or damage whilst in transit back to us.
Additional non-returnable items:
· Any products that due to hygiene reasons, cannot be returned. This includes all undergarments (including socks) as well as padded shorts,bibshorts, tights, etc
· Downloadable software products
· Some health and personal care items
· CD/DVD's or software that have been opened
· Any Food or drink products that, upon return, will be within 3 months of the sell-by date
· Gift cards
· Customised bike orders
Your refund will be done with 30 days of receipt of returned goods and will not be done until the goods are received and inspected.
Please do not send your purchase back to the manufacturer.
Returning a product under the WEEE Regulations.
What do the WEEE regulations mean?
WEEE (The Waste Electrical and electronic Equipment) Directive is UK law that governs the disposal and recycling of all electrical items. The law, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.
As a retailer that sells new Electrical and Electronic products we will take back old items, provided it is a like-for-like replacement when you buy a new product from us. We will then responsibly dispose of the old product ensuring that it doesn’t end up in landfill.
Old products must be returned directly to our shop or head office (details below) within 28 days of your new purchase, clearly marked as WEEE.
Cycle Solutions Head Office
6 Europa way
Fforestfach
Swansea
SA5 4AJ
Disposing of equipment yourself
If you choose not to send your equipment back to us for disposal then you can dispose of any electricals or electronics yourself at your local recycling centre, who will dispose of your equipment via a controlled recycling process.
You can locate your closest collection site by entering your postcode at www.recycle-more.co.uk
What products fall under WEEE Regulations?
As part of the WEEE regulations, all electrical and electronic goods produced after August 2005 that fall under WEEE regulations should be clearly marked with a crossed-out bin symbol which means they should not be included with household waste so that they can be recycled
As a responsible retailer we take all steps possible to ensure that our business meets all requirements of any EU & UK consumer protection laws, particularly the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 and other legislation specific to the products that we sell.
If you have any concerns or questions regarding this process, please contact us at[email protected].